Erika has over seven years’ experience as a management consultant with Deloitte UK and Vergenta. She has worked with strategy, organisational and process development in both the private sector, public administration and with not for profit organisations, with particular focus on customer service, field service operations and customer experience (CX).
Erika’s experience encompasses all project phases from situation analysis to design, implementation and assessment. Erika works in close collaboration with customers and combines qualitative and quantitative analysis to form an overall picture and to deliver insight which can make a real difference for the customer.
Before starting work as a consultant, Erika received an MA (Hons) in Economics and International Relations at the University of St. Andrews in Scotland. She also holds a CIMA Certificate in Business Accounting.
”Erika has the striking ability of weaving details and sharp analysis together with an organisation’s strategic agenda in such a way as to challenge established truths and attitudes. Her positive, solution-oriented approach makes customers receptive to even the toughest conclusions.”